FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to woodlandadelaide@outlook.com

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: jewelias-1.0.0-sections-ready.zip in the folder Jewelias Sections Ready 1.0.0 then you just need to upload jewelias-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

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